|
Return Policy
|
Return Policy
If you want to try a
product for the first time, please buy a smaller size to see if you like
it. Once you buy it, it is yours.
Our website is designed
for those people who know which products they want to use.
Therefore, we do not
except returns unless:
-
There is something wrong with the product we shipped
to you, or
-
We shipped you a
product other than the ones that appeared on your order, or
-
Your product(s)
were:
-
damaged in
shipping (as in the bottle or tube broke, top came off), or
-
defective
(as in a mousse that won’t foam or hairspray that won’t spray).
Hair
Products are not considered perishable but may be damaged by weather
temperature extremes. Please ship to/address where your products
will not be left out to bake or freeze. Damage from heat and/or
freezing is not covered by HairProducts4me.com or the carrier.
In
the event we:
-
Shipped you the
product we received on your order form and
-
After inspection
you decide it is not the product you thought you ordered and
-
You
notify us it is being returned via Email (E-Mail
Return Service)
-
You return it in
good condition, unused and unopened
-
WE charge a 20%
restocking fee. That is to say we return the 80% of the cost of the
product (but not the cost of shipping & handling).
-
If (in error) you
send us products we have NOT shipped to you, we will attempt to notify
you by Email and hold your products, awaiting your instructions, for 30
days before we discard them.
You must notify
us before returning a product,
E-Mail
Return Service, and receive an ok before returning
the item.
You then have 30 days to
return the item(s) to us, after 30 days it is yours.
Products must be
returned in good condition; this means you should tape down the lids or
caps on bottles and sprays to receive your credit.
If you return a
product without notifying us, or
You returned a product we DO NOT OFFER FOR SALE, we will notify
you via Email.
We will hold the
product for 30 days so you can tell us how you want to pay for return
shipping or other product disposition. After 30 days the products will
be thrown out.
Please
note:
Credit card credits take an average of 5 business days to be posted back
to your account. Credits under $1.00 are not applicable for refund due
to credit card processing fees. When using a debit card the bank may
hold on to your funds for 72 hours after we have canceled the order due
to the info not being validated by the credit card company.
Please note:
Product Companies
change packaging, they rarely change the ingredients in the products
(one possible exception
being changes to meet State VOC requirements).
- Product companies
often change the wording on the package, add descriptions or just
leave a description off the bottle.
- They often change the
wording on the same package design several times in the course of the
package design, same product, just different words.
- Product companies
usually make announcements when they a change a product's ingredients.
It is rare that we are not informed, but if you have a question, we
will ask the company and try to get an answer for you.
- We want to make sure
that you get the right product.
- If the product inside the container
is the same, but the package changed, we do not offer refunds.
- If the product in the container has been changed,
other than a
change to the package, we will accept the return and give you a
credit. Again, you
must notify us before returning a product,
Help Phone or
E-Mail
Returns
, and receive an
ok before returning the item.
Product companies
discontinue products frequently, if you can’t find it on the website:
- We either forgot to
put it up on the website, please
E-Mail
Sales
- It has been discontinued or changed.
- It is brand new, and we haven’t put it on the website yet.
When a product has been changed, we may
also display a picture of the former version on the website to help viewers identify the product they are looking for.
If in doubt, contact us,
E-Mail
Questions, if we do not know, we
will try to find out for you.
click here for --->>
Return Policy Email
Return Policy
top of page
Copyright©1997-2008
Bonacure@Bona-Hair.com
All Rights Reserved.
|
DISCLAIMER: The manufacturers
and distributors of the products being offered for sale are the owners of their
registered trademarks, trade names and copyrights. Bona-Hair.com is not
related to, nor affiliated with, any of the owners, manufacturers or
wholesale distributors, of the products and brand names being offered for home
delivery. |
|
